VisaMate Migration, operated by Birinder Singh Aujla, a Registered Migration Agent (MARN 2619485) ("VisaMate Migration", "we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information — including the sensitive information necessarily involved in visa and migration matters — in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy applies to personal information we collect through our Website (https://visamatemigration.com.au), consultations, Service Agreements, phone, email and any other interaction with VisaMate Migration.
Depending on your engagement with us, we may collect:
Where you provide us with personal information about another person (such as a family member included in your application), you confirm that you have their consent to disclose that information to us for the purposes described in this Policy.
We generally collect personal information directly from you — through our Website enquiry and consultation booking forms, over the phone, by email, or during in-person or video consultations. We may also collect information from third parties with your consent or as authorised by law, such as your employer, an education provider, a skills assessing authority, or a previous migration agent.
We collect and use your personal information to:
In the course of providing our Services, we may disclose your personal information (including sensitive information) to:
We do not sell your personal information to third parties. We only disclose the minimum information reasonably necessary for the relevant purpose.
Some third parties involved in your application (such as overseas skills assessing bodies, educational institutions, or your prospective employer) may be located outside Australia. Where your personal information is disclosed overseas as a necessary part of your visa or education pathway, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, to the extent practicable. Where we use offshore cloud-based service providers (e.g. for hosting or software tools), those providers may store or process data outside Australia.
We take reasonable technical and organisational steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure, including secure file storage, restricted staff access, and password-protected systems. We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, to meet our legal and professional obligations (including record-keeping obligations under the Migration Agents Code of Conduct), or as otherwise required by law. When no longer required, information is securely destroyed or de-identified.
If you subscribe to our newsletter or opt in to receive marketing communications, we will use your contact details to send you immigration updates, guidance and relevant opportunities. You may opt out at any time by using the unsubscribe link in any email or by contacting us directly at info@visamatemigration.com.au. Opting out of marketing communications will not affect our ability to send you service-related communications about an active matter.
Our Website may use cookies and similar tracking technologies (such as Google Analytics) to understand how visitors use the Website and to improve its performance and content. Cookies do not identify you personally. You can disable cookies through your browser settings, though this may affect the functionality of the Website.
You have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details in Section 11. We will respond within a reasonable timeframe and may need to verify your identity before providing access. In some circumstances permitted by law, we may need to refuse a request for access or correction, and we will explain our reasons if this occurs.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at info@visamatemigration.com.au so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or, where the complaint relates to our conduct as a registered migration agent, with the Office of the Migration Agents Registration Authority (OMARA) at www.mara.gov.au.
For any questions about this Privacy Policy or how we handle your personal information, please contact:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or Services. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.