These Terms & Conditions ("Terms") govern your access to and use of the website https://visamatemigration.com.au ("Website") and the migration advice, education pathway guidance and settlement support services ("Services") provided by VisaMate Migration, operated by Birinder Singh Aujla, a Registered Migration Agent (MARN 2619485) regulated by the Office of the Migration Agents Registration Authority ("OMARA") under the Migration Act 1958 (Cth) ("VisaMate Migration", "we", "us", "our"). By accessing the Website, submitting an enquiry, booking a consultation, or engaging our Services, you ("Client", "you") agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or engage our Services.
VisaMate Migration is a Darwin-based immigration consultancy providing registered migration agent services, including visa eligibility assessments, documentation assistance, visa application preparation and lodgement, and post-arrival settlement support. Our principal migration agent, Birinder Singh Aujla (MARN 2619485), is registered with OMARA and bound by the Migration Agents Code of Conduct set out in Schedule 2 to the Migration Agents Regulations 1998 (Cth). Immigration assistance, as defined under the Migration Act 1958 (Cth), is provided only by our registered migration agent or under their direct supervision.
Our Services may include, but are not limited to:
A tailored Service Agreement, setting out the specific services, fees and estimated timeframes applicable to your matter, will be provided to you before we commence chargeable work, in accordance with the Migration Agents Code of Conduct. These Terms apply in addition to, and do not replace, that Service Agreement.
All visa applications are assessed and decided solely by the Department of Home Affairs (or other relevant government authority) in accordance with Australian migration law and policy, which may change without notice. VisaMate Migration does not guarantee that any visa application will be successful, that any particular visa outcome, processing time, or grant condition will be achieved, or that current legislation, policy or occupation lists will remain unchanged during your matter. Our role is to provide professional advice and assistance based on the information you provide and the law and policy in effect at the relevant time. Engaging our Services does not constitute a guarantee, promise or warranty of a successful visa grant.
To enable us to act effectively on your behalf, you agree to:
We are not responsible for delays, refusals, cancellations or adverse outcomes arising from inaccurate, incomplete or fraudulent information or documentation provided by you, or from your failure to meet requested deadlines.
Our fees are set out in your Service Agreement and are separate from any government charges (such as the Visa Application Charge, Skills Assessment fee, or English test fee), which are payable directly to the relevant authority and are non-refundable by VisaMate Migration.
Professional fees are payable in accordance with the payment schedule in your Service Agreement. Where a fixed fee is charged, it covers the scope of work described in that agreement; work outside that scope may incur additional fees, which will be discussed and agreed with you in advance.
Refunds of professional fees are handled in accordance with the Migration Agents Code of Conduct and the terms of your Service Agreement. Generally, fees for work already performed are non-refundable, while fees for work not yet performed may be refunded, less any costs reasonably and necessarily incurred. Specific refund terms will be detailed in your Service Agreement.
VisaMate Migration may refer you to, or you may separately engage, third parties such as education providers, skills assessing authorities, English testing bodies, employers, migration marketing partners, or DAMA endorsers. We are not responsible for the acts, omissions, fees, advice, admissions decisions or service standards of any third party. Any agreement you enter into with a third party is between you and that third party.
All content on the Website — including text, graphics, logos, images and layout — is owned by or licensed to VisaMate Migration is protected by Australian copyright and trade mark law. You may view and download content for personal, non-commercial use only. You must not reproduce, republish, distribute or modify Website content without our prior written consent.
Information published on the Website (including visa subclass pages, blog articles and FAQs) is general in nature, current as at the date of publication, and does not constitute personalised migration advice. Migration law and policy change frequently; you should not rely on general Website content as a substitute for a formal consultation and current professional advice regarding your individual circumstances.
To the maximum extent permitted by law, VisaMate Migration's liability for any loss or damage arising from or in connection with the Services or the Website is limited to the amount of professional fees paid by you for the specific service giving rise to the claim. We are not liable for any indirect, incidental or consequential loss, including loss of income, opportunity, or visa refusal, cancellation or delay arising from factors outside our reasonable control (including changes in law or policy, Department of Home Affairs processing times, or third-party conduct).
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).
We collect, use, store and disclose your personal information (including sensitive information such as passport, health and character details necessary for visa applications) in accordance with our Privacy Policy, available at https://visamatemigration.com.au/privacy-policy, and the Australian Privacy Principles under the Privacy Act 1988 (Cth). By engaging our Services, you consent to the collection, use and disclosure of your personal information as described in that Privacy Policy, including disclosure to the Department of Home Affairs and other relevant third parties necessary to progress your matter.
Either party may terminate the engagement in accordance with the termination provisions of your Service Agreement and the Migration Agents Code of Conduct. Upon termination, you remain liable for fees relating to work performed up to the date of termination, and we will, where appropriate, return original documents provided by you.
If you have a concern about our Services, please contact us first at info@visamatemigration.com.au so we can attempt to resolve the matter directly. If you remain dissatisfied, you may lodge a complaint with the Office of the Migration Agents Registration Authority (OMARA) via the Department of Home Affairs website (www.mara.gov.au), which regulates the conduct of registered migration agents in Australia.
These Terms are governed by the laws of the Northern Territory, Australia. You submit to the non-exclusive jurisdiction of the courts of the Northern Territory and the Commonwealth of Australia.
We may update these Terms from time to time to reflect changes in our Services, migration law, or legal requirements. The updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of the Website or Services after changes take effect constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact us:
VisaMate Migration